Privacy Policy

Last updated: 7 June 2025

This Privacy Policy explains how Your Sleep Support collects, uses, and protects your personal information. We are committed to safeguarding the privacy of our clients and website visitors in accordance with UK General Data Protection Regulation (UK GDPR) and other applicable UK data protection laws.

Who We Are

Your Sleep Support is a children’s sleep consultancy based in Northern Ireland. For data protection purposes, we are the data controller of your personal data.

If you have any questions about this policy or how we handle your information, please contact:
Email: help@yoursleepsupport.com

What Personal Data We Collect

We may collect and process the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address

• Client Information: Information you share during assessment forms, consultations, or support calls

• Children's Information: Names, ages, and relevant family or developmental information

• Communication Data: Messages via email, website forms, SMS, and social media

• Customer Data: Details of services you purchase from us

• Technical Data: IP address, browser type, website usage, and device information (via analytics cookies)

• Marketing Data: Preferences for receiving marketing communications from us

How We Collect Data

• Directly from you (e.g., forms, phone calls, email)

• Automatically through cookies and analytics tools when using our website

• From third-party platforms such as Google Analytics (aggregated, non-identifiable data)

Legal Bases for Processing

We process your personal data under the following legal bases:

• Consent – When you opt in for marketing or voluntarily share sensitive data

• Contract – To provide the services you request

• Legal Obligation – For accounting or legal compliance

• Legitimate Interests – To improve our services and maintain business operations

• Vital Interests – In rare cases where processing is necessary to protect someone’s wellbeing

Children’s Data

Due to the nature of our services, we collect information about children with the explicit consent of a parent or guardian. This data is handled with the highest level of confidentiality and used only for the purpose of delivering appropriate sleep support services.

How We Use Your Data

We use the information you provide to:

• Respond to your enquiries and deliver our services

• Improve our website and customer experience

• Maintain internal records and accounting

• Contact you for feedback, only with your permission

• Send occasional marketing or service updates (you can opt out at any time)

Cookies and Analytics

Our website uses cookies to understand website traffic and usage patterns. You will be presented with a cookie consent banner when you first visit the site. For more information, please see our [Cookie Policy].

You can manage your cookie preferences through your browser settings.

Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you

• Correct or update inaccurate information

• Request deletion of your data (“right to be forgotten”)

• Object to or restrict certain processing activities

• Withdraw consent at any time

• Request data portability (to move your data elsewhere)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, email help@yoursleepsupport.com. We will respond within one month.

How We Share Your Data

We will never sell your data. We may share your personal data with:

• IT and system service providers

• Legal, financial, or insurance professionals

• Government bodies when legally required

All third-party service providers are required to keep your data secure and act only on our instructions.

Data Security

We take appropriate technical and organisational precautions to protect your data. This includes secure storage, access restrictions, and encrypted communications (SSL). However, please be aware that transmission of information over the internet is never completely secure.

Data Retention

We retain your data for up to 2 years from your last contact, to allow for follow-up support or re-engagement as your child grows. You can request erasure of your data at any time. In some cases, we may anonymise data for research or statistical use, in which case it will no longer be identifiable.

Third-Party Links

Our website may include links to other websites. Once you leave our site, we are not responsible for the protection of any data you provide to those sites. Please refer to the privacy policies of the linked sites.

How to Contact Us

If you have questions or concerns about how your data is used, or if you wish to make a data access request, please contact:
Email: help@yoursleepsupport.com

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) at:
📞 0303 123 1113 or visit www.ico.org.uk