Terms & Conditions

1. Who we are

Address: Enniskillen, Co. Fermanagh, Northern Ireland • Email: help@yoursleepsupport.com / info@yoursleepclinic.com • ICO: 00018491005 • Not VAT-registered • Not a registered limited company.

2. Services

• We provide education-led sleep consultancy for children (parents/guardians as clients) and CBT-I coaching for adults.
• Services are not medical treatment and do not diagnose or prescribe. See our Disclaimer.
• Eligibility: You must be 18+ to be a direct client. Children’s data and decisions are provided by a parent/guardian.

3. Bookings, packages & scheduling

• Bookings are made via Squarespace Scheduling (Acuity). Confirmation emails include links to required intake forms.
• Packages include specified sessions and resources; unused sessions expire after 6 months from purchase unless we agree otherwise in writing.
• Group programmes (e.g., 4-week CBT-I) run on set dates; missed sessions are not ordinarily refunded.

4. Cancellations, rescheduling & refunds

• You may reschedule with 48 hours’ notice via your booking email. Inside 48 hours, the session may be charged in full.
• Refunds: Digital resources and completed sessions are non-refundable. For packages, partial refunds (if any) reflect sessions already delivered and admin costs.
• If we must cancel, we’ll offer a new date or a refund for any session we cancel.
• No-shows are charged in full.

5. Fees & payments

• Prices are shown at checkout. We are not VAT-registered; no VAT is charged.
• Payments are processed securely by Stripe and/or PayPal. We do not store card details.
• Any payment plans must be completed as agreed; missed instalments may suspend service access.

6. Your responsibilities

• Provide accurate information in intake forms and during sessions.
• Follow safety guidance; consult your GP/paediatrician for medical concerns or red-flag symptoms.
• For children, ensure strategies are applied consistently and safely by the parent/guardian.

7. Health & safety disclaimer

Our services offer education and coaching, not medical care. We do not provide diagnosis, treatment, or prescriptions. In emergencies or where serious symptoms are present, contact emergency services or your GP. See our Disclaimer.

8. Results

Outcomes vary. We cannot guarantee specific results as they depend on individual factors and consistent implementation.

9. Intellectual property

• All materials we provide (documents, videos, PDFs, frameworks) are for your personal use only and may not be shared, resold, or republished without written permission.
• You grant us a non-exclusive licence to reference anonymised progress or testimonials you voluntarily provide (you may withdraw consent at any time).

10. Testimonials & marketing consent

• With your explicit consent, we may feature testimonials. We never publish identifiable children’s details.
• You can withdraw consent for future use by emailing us; previously printed materials may not be recalled.

11. Liability

• Nothing limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded under UK law.
• Subject to the above, we are not liable for indirect or consequential loss. Our aggregate liability is limited to the amount paid for the service giving rise to the claim.

12. Data protection

We process personal data in accordance with UK GDPR. See our Privacy Policy and Cookie Policy.

13. Force majeure

We are not responsible for delays or failures beyond our reasonable control (e.g., power outages, platform failures, illness).

14. Governing law

These Terms are governed by the laws of Northern Ireland and the courts of Northern Ireland have exclusive jurisdiction.

15. Contact

Email: help@yoursleepsupport.com / info@yoursleepclinic.com
Address: Enniskillen, Co. Fermanagh, Northern Ireland